Terms & Conditions

All content and materials of this web site are protected by copyrights, trademarks or other proprietary rights and laws. Unauthorized copying, reproduction, republishing, uploading, downloading, posting, transmitting or duplicating of any of the material is prohibited.

Use of the Website

Your use of the web site represents your agreement to comply with all terms, including notices, of this site. Entertainment City Limited reserves the right to change these terms at any time and your use is subject to the changes. If you do not accept these terms, do not use this web site. Use or reproduction of the content or materials for any purpose not expressly permitted is prohibited. Entertainment City Limited reserves the right, in its sole discretion, to terminate your access to all or part of this site, with or without notice.


All materials, information and services included in or available through this site are provided “as is” and “as available” for your use. Entertainment City Limited disclaims all warranties of any kind, either expressed or implied. We do not warrant that the content of this web site is accurate, reliable or correct; that this web site will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components.

Limitation of Liability

Entertainment City Limited shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages that result from the use of, or inability to use, this site. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if Entertainment City Limited has been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, liability shall be limited to the extent permitted by law.

Bookings Policy

The Company accepts Visa, MasterCard, select Debit Cards and Net Banking for transactions made / being made online for booking at WOW. Other payment methods may be added from time to time.

It is mandatory to carry the email/SMS confirmation of e-ticket to the ticket counters to avail entry to the parks. Online bookings will be verified at the Special Ticket Counter and after verification, actual tickets will be allocated to the guests. There is no refund for the online bookings.

It is mandatory to carry the card from which booking was made in original with a valid Indian ID Proof for Authenticity.

A maximum of 20 tickets can be purchased on a single transaction. The Company may however, vary or amend the maximum number of tickets that can be purchased on a single transaction considering the functionality factor. Park Tickets are available for Single Entry of WOW Amusement Park, Water Park or Combo Ticket for Both The Parks.

Before purchasing tickets, carefully review your booking details. The Company does not refund or adjust the amount against any other event or ticket after a ticket has been purchased by the User.

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, the Company’s customer service will attempt to contact you, using the information provided at the time of purchase. If the Company is unable to reach you after its initial attempt, the Company may cancel your order and may sell your tickets to another customer.

The Company reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the WOW Services. The Company further reserves the right to alter any and or all fees from time to time, without notice. The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the WOW Services. The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of WOW in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him/her. The User must provide correct postal address and enter a valid phone number while placing an order on the Website. By registering phone number with us, the User consents to be contacted by us via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same by checking your booking history or with the Customer Service Department whether or not your order has been placed and accepted. Only you may be aware of any problems that may occur during the purchase process. Entertainment City Limited, the Company will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Children aged 3 years and above will require a separate ticket. No ticket shall be required in case the height of a child is less than 90 centimeter. The Company may however change the height criteria at any time without any notice.

The Company does not have any exchange, Reschedule or refund policy and prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Entertainment City offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

Email confirmation: Your booking confirmation will be sent via an email. This needs to be shown at the ticket counter to get a physical ticket/s.

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

In case you experience any problems please call our helpdesk 0806-909-0000 for assistance. WOW may choose to send the physical tickets for the event/movie. Delivery of which will be attempted twice before canceling your transaction.

Validity: Bookings will be valid only for the date of visit chosen by you during the online transaction.

Super Saver tickets booked/purchased are valid for same day visit only!

Cancellation Policy: Tickets once booked cannot be exchanged, cancelled, Rescheduled or refunded.

Promotional Terms & Conditions

These are terms and conditions that commonly apply to promotions on Worlds of Wonder, including ones where you use a promo code as part of the offer.

Promo code might have a start and end date. Worlds of Wonder reserves the right to modify or cancel the offer at any time. Offer may not be combined with other offers. Each promo code applies only to qualifying items. Offer is non-transferrable and may not be resold. Promo Code Discount is not applicable on Senior Citizen Tickets. Those need to be booked separately without using the Promo Code. If you violate any of the offer terms, the offer will be invalid. Park Rules & Regulations Apply. Right of Admission reserved by the Management.

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